FAQs

Message us on WhatsApp, Viber, or Telegram with what you're interested in, and we'll put together a route, schedule, and price based on your dates and group size.

Your manager replies in the same chat, asks about your dates, group size, and interests, and sends a route and a price. Nothing is booked until you agree to the plan.

English is our main working language, on the site and with our guides. On request, we can also support Russian, Ukrainian, Spanish, French, or Hebrew - just mention it when you first message us, since it isn't the default for every tour.

There's no checkout on this site. Once you confirm a plan with our team, we typically accept a bank transfer or a secure online payment link for card payment - details are confirmed with you directly over WhatsApp, Viber, or Telegram.

Yes - most trips are custom. Tell us your dates, group size, and interests, and we'll build an itinerary around them rather than a fixed package.

No. Once a booking is confirmed, your driver or guide meets you as arranged - no printed vouchers or check-in desks needed.

Pricing depends on your itinerary, group size, and dates. Your manager quotes a price once they know these details - before you confirm anything.

No - there's no checkout here. Once you've agreed on a plan, we send a secure online payment link for card payment or share bank-transfer details, all arranged directly with our team on WhatsApp, Viber, or Telegram. Most trips are settled this way, which suits travelers whose cards don't work abroad or who'd rather not carry cash.

Card payments go through a secure online payment link that your manager sends you. This website never asks for or stores card details. If a payment request ever looks unfamiliar, check it with your manager in your booking chat first.

It depends on the tour. Your manager confirms whether a deposit or full prepayment applies when you book - there's no single rule across the site.

Yes - most trips are custom. Tell us your dates, group size, and interests, and we'll build a route around them rather than offer a fixed package.

Yes, we regularly arrange transport and itineraries for groups - message us with your group size and we'll tailor the logistics.

Yes - transport, day trips, adventure activities, and expeditions can all be combined into a single itinerary planned with your manager.

English is our main working language, on this site and with our guides. On request, we can also arrange Russian, Ukrainian, Spanish, French, or Hebrew - mention it when you first message us.

Message us on WhatsApp, Viber, or Telegram - see the Contacts page for links - or get quick answers from our Telegram bot. Those are the main channels for booking questions and support.

Yes - English is the default language for drivers and guides. If you need Russian, Ukrainian, Spanish, French, or Hebrew for a specific tour, mention it when booking and we'll try to arrange it; it isn't guaranteed on every tour by default.

Yes. Message your manager in the same chat where you booked - WhatsApp, Viber, or Telegram. Details like a hotel address or phone number are quick to update; dates and cancellations follow the terms for your type of tour.

Each type of tour has its own terms - day trips, transfers, multi-day trips with accommodation, and group packages all differ. Your manager confirms the terms that apply to your tour before you pay.

Message your manager as soon as you know - transfers and itineraries can usually be adjusted around new flight times.

We work with local, experienced drivers and guides for every tour and transfer arranged through Solmira.

It depends on the activity - your manager will tell you what to bring (swimwear, comfortable shoes, etc.) when confirming your booking.

Contact your driver or guide directly, or message us on Telegram - we're reachable for support throughout your trip.