Get in touch
Contacts
Real people, real answers - usually within a few hours.
Contact us the way that works for you
Telegram
Message our team directly on Telegram. This is how every booking with Solmira starts.
Open TelegramSolmira Telegram Bot
Get quick tour info and answers to common questions any time, straight from our Telegram bot - no waiting for a reply.
Response Time
We typically reply within a few hours during Bali business hours (GMT+8).
Payment
There's no online checkout on this site. Pay by bank transfer or a secure card payment link, agreed directly with your manager.
Help & FAQs
Quick answers about how booking with Solmira actually works.
1How do I book a tour?
Message us on WhatsApp, Viber, or Telegram with what you're interested in, and we'll put together a route, schedule, and price based on your dates and group size.
2What happens after I message you?
Your manager replies in the same chat, asks about your dates, group size, and interests, and sends a route and a price. Nothing is booked until you agree to the plan.
3What languages do you support?
English is our main working language, on the site and with our guides. On request, we can also support Russian, Ukrainian, Spanish, French, or Hebrew - just mention it when you first message us, since it isn't the default for every tour.
4How do I pay?
There's no checkout on this site. Once you confirm a plan with our team, we typically accept a bank transfer or a secure online payment link for card payment - details are confirmed with you directly over WhatsApp, Viber, or Telegram.
5Can I get a custom itinerary?
Yes - most trips are custom. Tell us your dates, group size, and interests, and we'll build an itinerary around them rather than a fixed package.
6Do I need printed vouchers or tickets?
No. Once a booking is confirmed, your driver or guide meets you as arranged - no printed vouchers or check-in desks needed.